24056 IT Senior Service Delivery Engineer

Company information
Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.

Are you interested to join a mid-sized company with local roots in Switzerland and global appeal? You are convinced that "teamwork" is more than just a phrase and you live up to it? We're a dynamic, dedicated group that thrives on collaboration and innovation. As we continue to set new benchmarks, we're looking for talented individuals to join us on this exciting journey. If you're ready to contribute your skills and energy to a winning team, we'd love to hear from you!

Job Description

Service Delivery Management:

Ensure IT services meet agreed service levels and performance targets

Collaborate with business units to understand service requirements and ensure seamless service delivery

Monitor and report on IT service performance, identifying areas for improvement

Incident and Problem Management:

Act as a point of escalation for complex incidents and problems

Lead root cause analysis for major incidents and ensure timely resolution

Implement long-term solutions to recurring issues, minimizing downtime and service disruptions

Service Improvement:

Analyze and improve existing IT service processes, driving continuous improvement

Identify opportunities for service automation and optimization

Work closely with internal and external teams to implement service improvements

Vendor and Stakeholder Management:

Liaise with third-party vendors to ensure services are delivered according to contractual agreements

Manage vendor relationships and ensure SLAs are adhered to

Provide regular updates to stakeholders on service performance and any ongoing issues

Change and Release Management:

Support the IT Change Management process, ensuring minimal service impact during changes

Oversee the release of new software and hardware, ensuring successful implementation with minimal disruption to services

Security and Compliance:

Ensure that all IT services adhere to security and compliance standards

Collaborate with security teams to resolve any vulnerabilities or security incidents

Technical Leadership:

Provide technical guidance and mentorship to junior members of the service delivery team

Lead projects to deploy or enhance IT infrastructure and services

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Minimum of 5-7 years of experience in IT service delivery or related technical roles
ITIL certification (Foundation or higher) is required
Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)
Proven experience in managing service levels, incidents, and problem resolution
Strong understanding of network, server, and storage infrastructure
Familiarity with service management tools (e.g., ServiceNow, MS Dynamics)
Experience in managing services in a hybrid environment (cloud and on-premise)
Advanced certifications in networking (e.g., CCNA, CCNP) or cloud (e.g., AWS Certified Solutions Architect)
Knowledge of DevOps methodologies and tools
Strong customer-focused mindset with the ability to build strong relationships
Proactive and adaptable, with a willingness to continuously improve
Able to work effectively under pressure and manage multiple priorities

a well-structured onboarding program
intensive training in the beginning
the possibility for further development

This job offer is a challenging opportunity in a company that values respect, responsibility, and reliability. At Solvias everyone counts and contributes to the success of the company. We strive to create an environment where we learn from each other and are open to feedback.

Benefits

Our employees are very close to our hearts. Each individual can make a difference and develop both professionally and personally. Does this appeal to you? We are looking forward to receiving your online application.

Apply now