Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Are you ready to take off? We are looking forward to take you on board as
Customer Services Excellence Flight Support - 6 months
You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you will actively support and provide assistance to them. As Specialist in Customer Services Excellence Flight Support you provide a positive and professional first impression by exhibiting the proper appearance and service level.
Description/Tasks:
- First line customer experience – greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact
- Proactive support in the customer and pilots’ lounge
- Proactive management and coordination of the customer offices
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Take care of handling requests and distribute information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Issue visitor and customer badges
- Answering incoming calls to the main phone line and route calls appropriately
- Ensure the reception and waiting area is tidy
- Cooperate closely with the Customer Service teams to secure efficient and professional customer handling
- Coordinate customer transportation requests with VIP drivers, taxi companies and hotels
- Manage and update the daily pick-up list and coordinate changes with the drivers
- Coordinate car parking with our Security Team
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
- Adhere to all EHS policy and procedures
Qualification/Experience:
- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Knowledge of Microsoft Excel, Word and web-based applications
- Two years’ related experience as a commercial driver strongly preferred
- Driving license
- Fluent in English (written and spoken), French and German would be an advantage
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Results driven – able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Charming, friendly, team oriented personality with willingness to serve
- Effective interpersonal and communication skills
- Impeccable manners
- Flexible – willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement