Description/Tasks:
• Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Geneva, porter service, valet parking, passengers and crew transportation, and delivery of luggage from/to aircraft, and all the handling tasks related etc;
• Supports supervisors/team leaders as required;
• Greet customers in a welcoming, friendly and respectful manner – make the customer feel at home;
• Increase customer satisfaction by understanding needs and responding quickly to them;
• Provide a positive and professional first impression by exhibiting the proper demeanour, organization, and service level to arriving and departing guests;
• Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers;
• Adhere to the company standards of excellence for exceptional customer service, grooming and dress code;
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements; • Properly maintain FBO facilities;
• Responsible for flight preparation, reservations and dealing with handling requests;
• Solicit the sale of new or additional services;
• Ensure that all services provided are properly recorded in FBO1 for proper billing;
• Refer complaints of service failures to the FBO supervisor/team leader for investigation;
• Adhere to the company, SMS/Reporting system;
• Other duties as required.
Qualification/Experience:
• General education degree required, aviation experience and background is an advantage;
• Industry (aviation and/or hospitality) related work experience;
• Valid driver’s license (B mandatory);
• Good command of written and spoken French and English, other languages are a plus;
• Effective interpersonal and communication skills with customers, supervisors, and peers;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
• Basic knowledge of Microsoft Excel, Word, and web based applications;
• Readiness to work under shifts (irregular hours)
• Position for a 12 months contract, possible to become a permanent position.