Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
In order to reinforce the Customer Service team in Basel we are currently recruiting for a
Customer Services Team Leader

 You are the focal point of contact for customers, visitors and suppliers arriving in the customer area and customer and pilots lounge and notify appropriate parties of their arrival.

Greet and guide customers in a welcoming, friendly and respectful manner – make the customer feel at home.

Deliver uncompromising customer service standards.

Actively support customers on specific requests and demands and provide assistance to them.

Provide a positive and professional first impression by exhibiting the proper appearance and service level.

Description/Tasks:

Functional lead for the Customer Service team

To lead and develop the customer service department to support the operational requirements of Jet Basel Organization
Greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact. organize all requested services and coordinate technical assistance, guide customers through the facility
Proactively identify new and/or additional services, innovation and growth
Proactive management of the customer and pilots’ lounge.
Proactive management and coordination of the customer offices.
Greet departing customers, confirm the aircraft is released from handling side
 Maintain the daily planning schedule for arrivals and departures
Organize requested services for internal customers, support integrated teams, planning and production
Take care of handling requests and distribute the information to the appropriate aircraft groups
Direct link between the company and the border police, the airport and the external service providers
Manage Customer events organization and develop constantly new ideas for events or locations.
Increase customer satisfaction by understanding needs and responding quickly to them. 
Best practice sharing and continuous improvements with other sites 
Proactively seek for customer service improvements and customer satisfaction
Adhere to the company standards of excellence for exceptional customer service, grooming and dress code.
Build and keep up a good communication to all customer relevant units and the customer service team
Adhere to all EHS policy and procedures
Report EHS hazards, incidents and injuries. Be familiar with emergency instructions
Comply with the EHS rules (work instructions, personal protective equipment,..)

Qualification/Experience:

Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background

Knowledge of Microsoft Excel, Word and web-based applications

Some team lead experience would be an advantage

Customer service and safety focused

Excellent communications, customer service and people skills

Results driven – able to execute with high personal accountability

Strong initiative and self-direction

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Charming, friendly, team oriented personality with willingness to serve

Effective interpersonal and communication skills

Impeccable manners

Flexible – willingness to work occasionally during out of office hours

Proactive and creative for new ideas and improvement

Excellent English, good French & German skills

 
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV in ENGLISH).