The ERP/MRO Business Analyst is responsible for support and improvement of the IT-applications in the MRO (maintenance, repair, overhaul) area. He/she analyzes process and issues, proposes, and discusses suitable solutions with the business and implements those in the context of changes and projects (including all activities from requirements documentation over specification/evaluation to system configuration and testing). The Analyst is also responsible for the 2nd level support.
Execute 2nd level support and coordinate 3rd level activities
Define to-be business processes in collaboration with the business SME’s and based on industrial best practices / standard software capabilities.
Manage/implement changes and small to medium size projects
Prepare specifications, work/support instructions, training materials and other technical documents
Perform system configuration, prepare and execute test scripts
Collaborate with other IT divisions, internal customers and external service providers
Execute trainings for key-users
Fluent in English (written and spoken)
Proven experience (as in-house or external consultant) in the implementation of SAP based projects with focus on/responsibility for the module SM or PM
Good knowledge of the SAP MM module and ideally of the SAP specific MRO solution.
Good communication skills and process-oriented thinking
Ability of performing independently system configuration tasks
Good communication and documentation skills in English
Familiarity with the requirements towards maintenance activities and its documentation in a highly regulated environment (ideally Aviation)
Results driven – able to execute with high personal accountability
High business and financial acumen
Strong influencing skills
Ability to work independently and in multi-cultural team