The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and skills with one common mission: to serve our customers best!
We continuously challenge and develop our employees, for they are our most valuable asset. Jet Aviation as an international company offers numerous possibilities for development and opens reams of professional perspectives.
In order to reinforce the FBO team in Germany we are currently recruiting for a
Senior Director / GM FBO Operations Germany
For this role based in Dusseldorf, the incumbent will be accountable for the overall leading and development of the German FBO Network and ensure that private handing services are provided according to customer expectations and agreed quality standards. Create new business opportunities and actively sell the FBO services network by developing and maintaining relationships with existing and potential new customers. Ensure that safety, quality control, human resources and environmental, health and safety compliance, customer satisfaction and profitability objectives are met or exceeded. Develop and maintain budgets, KPIs, shift plans, procedures and policies to achieve defined performance.Define and execute the business plan for the FBO in accordance with approved plans and financial requirements. Establish necessary controls and metrics to monitor progress of execution.
Description/Tasks:

Legally responsible and personally liable for the GmbH

Develop, implement and maintain plans, policies and procedures necessary to achieve an effective and efficient service delivery. Review performance of departments and take timely corrective action to resolve deficiencies.

Provide leadership and direction for world-class uncompromising service.

Ensure German Network development providing and ensuring sustainable growth and profitability.

Understand the market and growth opportunities for the FBO. Develop and implement the FBO sales and marketing strategy, including the development of action plans, deal negotiations and deal closure.

Maintain regular interaction with customers to promote the FBO and to measure the level of customer satisfaction while using customer feedback to continually develop and improve capabilities and processes.

Maintain a close relationship and cooperate with the local airport administration to the benefit of Jet Aviation.

Carry out management responsibilities in accordance with Jet Aviation’s policies and all applicable laws and regulations

Responsible for financial management of the FBO including EBIT and Gross Margin targets, capital expenditures, budgeting, forecasting and expense management. Take necessary corrective action if variances to the plan are detected.

Ensure the HR function for the German network in coordination with the Regional HRBP function.

Drives a continuous improvement and quality culture and ensures that employees collaborate effectively across the various sites, regional as well global support functions on streamlining processes, systems, tools and delivering to customers.

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Drives a culture of trust, honesty, alignment, transparency and performance throughout the region in line with JET VALUES

Ensures compliance with applicable laws, aviation regulations, and applicable GD and Jet Aviation policies.

Conduct business ethically according to GD Blue Book regulations, and applicable GD and Jet Aviation policies.

Qualification/Experience:

University degree in Business Administration, Hospitality Management or similar.

Minimum 5 years in a customer orientated leadership role (sales, customer service, key account management, etc.)

Exceptional interpersonal and communication skills to positively relate and communicate.

Must also be able to respond to common inquiries or complaints from employees, customers, regulatory agencies or members of the business community.

Strong leadership in a matrix environment

Result driven and able to execute with highest personal accountability

Ability to create vision and strategy that inspires innovative practices and transforms legacy mindsets

 
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).
Jet Aviation AG
Ms. Aurélia Rutgé

http://www.jetaviation.com/jobs