• Demonstrated success at a senior level within the business aviation community, or other senior level role in a service environment.
• Forward thinking, impactful leader at the forefront of customer strategy.
• Ability to create vision and strategy that inspires innovative practices and transforms legacy mindsets that turn customer strategy into the company’s competitive advantage.
• Proven ability to build and lead strong teams across a remote geography.
• Demonstrated experience designing and implementing successful change management programs.
•Experience with CRM software and customer service metric tools.
• Strong analytical and project management skills.
• Strategic mindset, with ability to make difficult decisions.