The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and skills with one common mission: to serve our customers best!
We continuously challenge and develop our employees, for they are our most valuable asset. Jet Aviation as an international company offers numerous possibilities for development and opens reams of professional perspectives.
In order to reinforce the FBO team in Dusseldorf we are currently recruiting for a
Customer Service Representative

Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation incl. porter service, valet parking, crew transportation, and ensure proper delivery of luggage and cargo from/to aircraft, etc.

  • Greet customers in a welcoming, friendly and respectful manner – make the customer feel at home

  • Increase customer satisfaction by understanding needs and responding quickly to them

  • Provide a positive and professional first impression by exhibiting the proper demeanour, organization, and service level to arriving and departing guests

  • Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers

  • Adhere to the company standards of excellence for exceptional customer service, grooming and dress code

  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements

  • Properly maintain passenger and crew lounges

  • Responsible for flight preparation, reservations and dealing with handling requests

  • Solicit the sale of new or additional services

  • Ensure that all services provided are properly recorded in the system for proper billing

  • Refer complaints of service failures to the FBO supervisor/teamleader for investigation
  • Excellent presentation

  • 3 to 5 years’ experience in Business Aviation, hotel industry, car rental or similar customer-service related business

  • Perfect command of English and German – both spoken and written, any additional language being an asset

  • Initiative and sense of responsibility

  • Excellent communication skills

  • Enjoy working in a multicultural environment

  • Ability to work in a team

  • Resistance to stress

  • Flexibility : irregular hours, including week-end and overtime

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).
Jet Aviation AG
Ms. Aurelia Rutge