We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
To learn more about the company, please check our website www.comfone.com
NOC Engineer at our HQ in Bern - 100%
To start work immediately or at a later date by agreement.
The position is open to Swiss and EU nationals, and to holder of a valid Swiss work permit.
Your main tasks
• Coordinating and acting on reported faults using Comfone tools
• Directly interfacing with clients; responding to client requests and notifying clients of network problems and business impacts
• Working on reported cases for SS7 and Diameter protocols
• Monitoring of Comfone international networks (SS7, Diameter, GRX) and service systems (STPs, DRAs, roaming hub)
• Work in NOC as primary escalation point for interconnection and roaming critical incident
• On-call duty service for 24/7 emergency support
Your ideal profile
- Good Interpersonal and communication skills with sensibility to an international environment
- Very good Analytical skills
- Technical education in telecommunications
- Experience with SS7, Diameter, GTP, DNS protocols, and roaming technology
- Knowledge and understanding of the global telecommunication market
- English proficiency in both verbal and written communication. Other languages are a plus
- Team spirit and willingness to do on-call duty service
We offer
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
- A friendly work environment with theme evenings, Apéros, raclette evenings and more!
- A multi-cultural and multi-linguistic team with English as the corporate language
- Yearly international events with our clients from all over the world (ConneXion)
- Competitive salary
- Flexible and partially remote work time
- Brand new office with state-of-the-art equipment
- SBB half-fare abonnement
- Mobile phone subscription and subsidy for handset purchase
- Special prices at restaurants close to HQ in Bern
- Onboarding with consequent training and introduction to all departments
- Support for advanced education
- Company events (Summer events, Christmas Party, Team events …)