We live in a connected world.
Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters.
We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
To learn more about the company, please check our website www.comfone.com
Team Leader position - Network Operations Center - at our HQ in Bern
To start work immediately or at a later date by agreement.
We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement. This role combines technical expertise, leadership skills and customer focus to support a high-performance NOC environment.
Your responsibilities
- Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
- Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
- Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
- Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
- Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
- On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations
- Collaboration: Work closely with the engineering team to address complex issues and implement network improvements
- Process Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
- Reporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
- Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutions
Your ideal profile
- Education in Telecommunications, Economics, or Management, with proven leadership experience
- 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role
- Strong understanding of Mobile Networks and the International Roaming ecosystem
- Hands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoring
- In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTP
- Experience with IP networking, including switches, routers, VPN gateways and BGP routing
- Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)
- Strong problem solving and analytical abilities
- Very good communication and leadership skills
- Ability to work effectively under pressure and manage multiple priorities
- Proactive, customer-focused, and dynamic approach with a commitment to the best customer service
- Fluent in English (written and spoken), additional languages are a plus
- Willingness to work in Bern, Switzerland
We offer
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
- A friendly work environment with theme evenings, Apéros, raclette evenings and more!
- A multi-cultural and multi-linguistic team with English as the corporate language
- Yearly international events with our clients from all over the world (ConneXion)
- Competitive salary
- Flexible and partially remote work time
- Brand new office with state-of-the-art equipment
- SBB half-fare abonnement
- Mobile phone subscription and subsidy for handset purchase
- Special prices at restaurants close to HQ in Bern
- Onboarding with consequent training and introduction to all departments
- Support for advanced education
- Company events (Summer events, Christmas Party, Team events …)