We live in a connected world. 

Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. 

At Comfone, we have 25 years of experience connecting people and things across the entire world. Our roaming services help billions of subscribers to stay connected when it really counts. 

We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from 40 different nationalities speaking 32 languages.
To learn more about the company, please check the website www.comfone.com

To support ourKey2roam Hub team in Bern we are looking for an: 

International Roaming Manager (100%)
To start work immediately or at a later date by agreement.
International roaming is a service that allows the continual use of a mobile phone or other mobile device to make and receive voice calls and text messages, browse the internet, and send and receive emails, all whilst visiting another country. Comfone’s Key2roam Hub acts in the business-to-business service, facilitating and accelerating the opening of roaming relations between home and visited mobile networks worldwide, by acting in the commercial and technical levels. 

Our Key2roam Hub customer base has been growing steadily, making us the largest Roaming Hub in the world. New technologies have been launched (4G, LTE, VoLTE, 5G, ..) and we are proud to be the Roaming Hub market leader. We are searching for an experienced International Roaming Manager to support our growing business, who wants to be part of our team in Bern, Switzerland, and who shares the goal of keeping our Key2roam Hub as the largest and best in the market!

The position
In this challenging position, you are responsible for: 
  • Coordinating the implementation of new Key2roam Hub members 
  • Coordinating and tracking the implementation of roaming connections and value-added services by means of Comfone Roaming Hub solutions in close collaboration with the involved engineering teams
  • Tracking TAP/BCE transfer and IOT (Inter Operator Tariffs) charging issues in close collaboration with customers and Comfone’s Data and Financial Clearing Services 
  • Negotiating supplementary contracts and roaming contract amendments and additional services for Comfone Hub solutions with customers 
  • Providing support in the IOT (Inter Operator Tariffs) discounts negotiations 
  • Providing support for new roaming services and products 
  • Administration and maintenance of existing roaming contacts 
  • Resolution of customer complaints
Your ideal profile
  • You are a communicative, responsible, and resilient individual who commits to a company and customer-oriented way of thinking 
  • You have commercial negotiation skills 
  • You are a self-starter, with positive attitude and flexible, with an exact and accurate method of operation 
  • You are highly proficient in spoken and written English; other languages would be advantageous 
  • You have effective time management skills 
  • You consider yourself a team player, embrace internationality and have a positive demeanor 
  • Ideally you have experience working as a Roaming Coordinator or Roaming Manager 
  • You are Swiss or EU/EFTA citizen (with a working permit B or C)
  • Working place:  Bern/Switzerland
We offer
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company we offer: 
  • Flexible work time 
  • Home-Office up to 2 days a week
  • Subsidized lunch 
  • SBB half-fare abonnement 
  • Mobile phone abonnement (up to CHF 200.- per month) 
  • Standing desk 
  • Company events (Aare-Boat Trip, Christmas Party, Apéros …)
Apply online if this sounds like your next challenge.

Sarah Seibt