Working for Comfone provides you with the opportunity to broaden your horizons through gaining experience in a global market, surrounding yourself in an international work environment and furthering your experience in a contemporary workplace.
With over 22 years of experience in the telecom industry providing mobile roaming services, Comfone has achieved significant success. Through organic, steady growth, Comfone continues to expand the global customer base year after year. To learn more about the company, please check the website www.comfone.com
Back Office Executive – Technical Support
To start work immediately or at a later date by agreement.
Back Office Executive - Technical Support (BOE TS) operates a highly automated Clearing Operations process and monitors its performance. When needed, BOE TS intervenes to ensure that the core operations process is completed within expected parameters. Some parts of the process that are not or cannot be automated are executed manually by the BOE TS. BOE TS coordinates his/her activities with Business and Data Analyst to ensure efficient support of all technical processes executed in Clearing Operations.
- Monitoring and operating billing files loading and troubleshooting process
- (S)FTP files exchange monitoring and operating
- System error logs monitoring and escalation
- Invoice production
- Triage and System error - clean-up
- Data configuration – connections set up and maintenance
- Incoming invoice validation and dispute management process
- Invoice template analysis and configuration
- Billing Charging Evolution process support
- Support to the customer implementation process
- New Inter Operator Tariffs Implementation
- Data reconciliation support
- Monitoring reporting flow
- Experience in back-office operations; data clearing experience is an advantage
- Knowledge of Roaming is an advantage
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Mathematics, Economics, Computer Science, Information Management or Statistics degree or equivalent of five years of working experience in that area
- English - written and spoken; additional language is an advantage
We offer you varied challenges in a growth-oriented market. Through demonstrating commitment and showing initiative, you will have the opportunity to play a key role in shaping the future of our dynamic and highly successful company.