Doing the right thing. We are active in Switzerland and 20 countries on four continents. Join us with a commitment to help us bring about a more caring society, as
ICT Management Support (80 % - 100 %)
As a dynamically growing non-profit organisation with a global presence, we continuously work on transforming and future-proofing our global ICT infrastructure and operational processes. Our ICT Section consists of 20+ highly skilled employees in diverse, interdisciplinary roles that support our entire infrastructure & operations, IT Service Management, and the selection and development of innovative ICT solutions.
As the ICT Management Support, you will be pivotal in managing communication, process development, and innovation within the ICT Section. This position provides a unique opportunity to contribute to the efficient functioning of our organisation and to gain valuable experience in a dynamic and collaborative environment.

This role offers opportunities for professional growth in IT management, vendor coordination, and process development. The successful candidate can expand their expertise in IT service management, innovation, and digital transformation in a global non-profit environment.
Your duties
Support overall strategic, financial and HR management of the Section:
  • Assist in annual planning, monitoring, and evaluation of the ICT Section in terms of strategy implementation and resources (people, skills, financial).
  • Manage and organize the ICT-internal meeting structure (regular meetings, teambuilding, etc.).
  • Develop and implement a standardised onboarding process for new ICT staff.

Portfolio Management:
  • Support ICT project portfolio planning and tracking

Vendor and Contract Management:
  • Vendor & contract management: Manage external ICT service providers, ensuring contracts, renewals, and SLAs are adhered to.
  • IT Cost Control & Optimisation: Analyse IT service expenses and recommend improvements for efficiency.

Communication and Stakeholder Management:
  • Develop and implement a communication concept for the ICT Section towards the rest of the organisation.
  • Manage internal and external communication for ICT-related projects, initiatives, and updates.
  • Act as a focal point for the learning hub team regarding the development and roll-out of ICT-related trainings for all employees of Caritas Switzerland.

Process Development of the Section:
  • Support the standardisation of process documentation and process optimisation in coordination with process owners.

Innovation Management:
  • Take the lead in ICT innovation initiatives, including organising key events (information sessions, ideation workshops, etc.).
Our requirements
Education:
  • Bachelor's degree in Business Administration, IT Management or a related field.

Experience:
  • Minimum 2 years of experience in a similar role.

Skills:
  • Self-starter with strong organisational skills, capable of managing multiple tasks and maintaining an overview of ongoing developments.
  • Excellent communication skills and ability to engage with diverse stakeholders
  • Experience in agile project management (SAFe, Scrum, etc.) and agile organisational structures (holacracy, etc.); certification or proven experience is advantageous.
  • Knowledge of IT Service Management (ITIL, ITSM) and vendor/contract management (SLAs, license management etc.).
  • IT strategy and governance: understanding of IT governance (e.g. COBIT) a plus
  • Interest and proficiency in using AI applications (e.g., Chat GPT, MS Copilot).
  • Creative drive and initiative to actively shape and improve processes and projects.
  • Proficiency in German; strong command of English; French is a plus.
                                                                                                            
Your place of work will be Lucerne.
Starting date: immediately or as agreed upon

Caritas offers attractive working conditions and an open working atmosphere in an international field of activities. For the active development and implementation of the digital transformation, we count on employees with a digital and agile mindset who are keen to participate in processes of change.

For further information please contact: Ms Sonja Leguizamon, Head of Business & Innovation / Deputy CIO, Telephone +41 41 419 22 42.

Thank you for your interest. We look forward to receiving your job application by 7th March 2025 latest through our web portal.

Caritas Switzerland, Adligenswilerstrasse 15, 6002 Lucerne
www.caritas.ch
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