Social Media & Communication Specialist Junior - 100 %
You have a Bachelor degree in Communication, Marketing or Technical Sciences? You live and dream of the digital and world of telecommunications? Do your eyes light up when you hear about digital communication and customer satisfaction?
We are looking for a talented person who continuously strives for simplicity and efficiency, who dares to bring original ideas and is at ease in a fast moving environment.
If this sounds like you, then you are the perfect fit. In our Social Media team you will discover and execute a broad range of tasks in order to contribute to the success and development of our social media channels.
- Take care of our customers at each contact by understanding and solving their inquiries through social media
- Support the social media & marketing teams with various activities, such as content creation and handling of platforms in order to create more awareness about the ongoing campaigns & projects
- Act as the customer's attorney and Salt ambassador and make sure that the delivered service is aligned with customers’ expectations.
- Ensure the best customer experience: exceed customers expectations and create the "wow" effect.
- Provide feedback that may lead to an improvement of processes, products and services, in order to actively increase customer satisfaction.
- Support the creation of reports and presentations for the management board
What you bring
- Experience or studies in social media and/or communications
- A customer satisfaction and marketing oriented spirit
- Strong interest in communication strategies.
- Entrepreneurial mind-set.
- Fluent in German and French. English would be a plus.