Product Support Manager, Global - 100%
DEPARTMENT: Business Development - Products
COMPANY: Biognosys AG
LOCATION: Wagistrasse 21 | 8952 Schlieren | Switzerland
CONTACT: Arina Klein, (Senior Human Resources Specialist) | Telephone: +41 44 244 50 18
At Biognosys, we believe that deep proteome insights hold the key to breakthrough discoveries that transform science for better lives. With our versatile portfolio of next-generation proteomics solutions, including the TrueDiscovery™, TrueTarget™, and TrueSignature™ research service platforms, our flagship software Spectronaut®, and the PQ500™ kit, we make the proteome actionable to empower research, drug development, and clinical decision-making. Our solutions provide a multi-dimensional view of protein expression, function, and structure in all biological species and sample types. Our unique, patented technologies utilize high-resolution mass spectrometry to quantify thousands of proteins with industry-leading precision, depth, and throughput. Through our strategic partnership with Bruker (Nasdaq: BRKR), we make proteomics globally accessible.
THE OPPORTUNITY
We are seeking a highly skilled and motivated Product Support Manager to join our Software and Kits Sales team. As a Product Support Manager at Biognosys, you will play a critical role in ensuring our customers receive world-class technical support and customer experience. You will work with researchers, scientists, and laboratory professionals in the field of mass spectrometry proteomics, providing assistance, troubleshooting, trainings, and guidance on our software applications and peptide kit solutions. 

If you are passionate about mass spectrometry proteomics and enjoy solving technical challenges, we encourage you to apply for this exciting opportunity to make a meaningful impact in the field. Join our team and help shape the future of proteomics research.
YOUR RESPONSIBILITIES
  • Provide prompt and effective technical support to customers via email, phone, or on-site visits 
  • Diagnose and resolve software and application-related issues, ensuring a positive customer experience 
  • Collaborate with the Business Development Managers and support pushing the sales pipeline forward 
  • Collaborate with the Software Development and Bioinformatics teams to escalate and resolve complex issues 
  • Assist customers with installation, setup, and configuration of our software products 
  • Create and maintain support material and knowledge base articles 
  • Maintaining and manage our support-providing tool 
  • Lead customer training and education programs, including webinars, tutorials, workshops, etc. 
  • Participate in customer feedback sessions to drive product improvement 
  • Stay up-to-date with industry trends and technological advancements in mass spectrometry proteomics
YOUR PROFILE
  • Master's degree or higher in Biochemistry, Analytical Chemistry, or an equivalent scientific field 
  • Strong understanding of mass spectrometry, proteomics, and data analysis 
  • Experience with Biognosys software products or similar proteomics data analysis software is a big plus 
  • Independent, responsible, and accurate working style 
  • Willingness to travel for customer visits and conferences, including to the US when relevant 
  • Excellent problem-solving and communication skills 
  • Customer-focused with a commitment to providing exceptional service 
  • Experience with CRM and Service providing applications is a plus 
  • Very good knowledge of spoken and written English
WORKING AT BIOGNOSYS
We offer a dynamic work atmosphere in a young and motivated team. You will profit from an open and flexible company structure where personal initiative is appreciated and encouraged. Biognosys is a fast-growing and internationally acting company that offers you the opportunity to grow together with us in a rapidly emerging and innovative market.