Support Engineer, 100%
At Biognosys, we believe that deep proteome insights hold the key to breakthrough discoveries that can dramatically improve human health. We enable life science researchers and drug hunters to look at the proteome from every angle with our versatile portfolio of proprietary next-generation proteomics services, software, and kits, including the TrueDiscovery™, TrueTarget™, and TrueSignature™ platforms and flagship software Spectronaut™. These solutions provide a multi-dimensional view of protein expression, function, and structure in all biological species and sample types. Biognosys’ unique, patented technologies utilize high-resolution mass spectrometry to quantify thousands of proteins across thousands of samples with industry-leading precision, depth, and throughput. Through advanced data analytics, Biognosys translates data into actionable insights for R&D and clinical research.
Biognosys is pioneering the field of personalized medicine using proteomics with “big data” approaches. This includes opportunities and challenges regarding storage growth and CPU performance. We are looking for a Support Engineer who will be part of our IT team with the following responsibilities.
- Providing 1st & 2nd line user support (incident, change and problem management)
- Handling user requests (service requests)
- Delivering workplace services
- Maintaining of server rooms
- Managing on and off boarding of employees
- Being responsible for asset management, software deployment and Servicedesk tickets
- Monitoring and acting on IT alerting systems
- Education in IT infrastructure, computer science, or similar (apprenticeship or Bachelor)
- Knowledge of hardware, storage solutions and network components
- Experience with the ITIL processes and ITSM tool(s)
- Experience with Microsoft solutions (e.g. Office 365, Windows)
- Basic Linux knowledge as a plus
- Service oriented, accurate, proactive & flexible
- Very good knowledge of written and spoken English language (German is a plus but not required)
WORKING AT BIOGNOSYS
We offer a dynamic work atmosphere in a young and motivated team. You will profit from an open and flexible company structure where personal initiative is appreciated and encouraged. Biognosys is a fast-growing and internationally acting company that offers you the opportunity to grow together with us in a rapidly emerging and innovative market.